We believe in investing in our community. We provide fantastic careers for Charlotte’s veterans no longer on active duty and donate 10% of our profits to local charities and non-profit organizations. Each year, Mission contributes to the Wounded Warrior Project, Fisher House Foundation, National Fallen Heroes Foundation, and many more. We take an active role in supporting public service members of our community, including teachers, firefighters, and our local police stations. Our team regularly works with local service organizations to help veterans transition into new careers. We pay living wages, give employees opportunities to grow, and welcome them into our family. We believe in supporting the amazing members of our community in Charlotte, NC.

Yes, Mission works with all insurance companies and has a working relationship with all carriers. We will walk you through the entire process. We provide direct billing to your insurance agency and use standard pricing, making the claims process easy and hassle free.

We handle every job with the care and attention as if it were our own property. We respond immediately to your call, day or night, and dispatch one of our experienced technicians promptly to your site. Once we’re there, we control the source of the water and begin removing bulk water. We then contain the affected area to limit secondary damages. Our team then gets to work, using the latest technology and equipment to get the job done quickly, efficiently, and discreetly. We provide real-time documentation and bill your insurance company directly using industry-wide, standardized pricing.

Every case is different, but we’ve seen large commercial jobs finish within the same day, but most jobs take 3-4 days. We understand the science behind drying large areas and use our proven process to guarantee a quick recovery. Instead of only using fans and dehumidifiers, we also use high levels of heat to speed up drying times. Our method of drying typically cuts drying time by 30-50%.

Yes. All of our employees have proper certifications and documentation. Each employee is required to pass a rigorous background check, are trained to standards exceeding our industry, and are covered by our insurance policy.

Yes. We hold all necessary insurance including General Liability Insurance, Contractor’s Insurance, Contractor’s Pollution Liability Insurance, and Worker’s Compensation Insurance. In fact, we carry up to 4 times more coverage that other restoration companies. We will happily share our proof of insurance at your request.

Yes. We love sharing our work, but we understand and respect that some jobs are more sensitive than others. At your request, we keep job details discreet and will not publicize or market our work.